Terms and conditions
We aim to supply plants and other goods of the highest quality, carefully packed to reach you in perfect condition. Should you be at all dissatisfied with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods (plus carriage) as quoted on the website.
Packet seed only will incur a carriage charge of £5-35
Unfortunately there are some postcodes that take longer to deliver to and therefore we can not guarantee this, so we are sorry to advise that we do not ship live plants to the following areas; HS, IV41-IV56, KW15-KW17, PA34, PA41-48, PA60-PA78, PA80, PH40-PH44, TR21-TR25, ZE1-ZE3.
Non Standard Deliveries
Northern Ireland, Channel islands, Isle of Man & Isles of Scilly & areas of Scotland with postcodes starting AB30 plus, HS, IV1 to IV40 plus, KA27, KA28, KW1 to KW16, PA20 to PA38, PA41 to PA80, PH10-PH40, PH42 to PH50 and ZE: For orders weighing less than 2KG standard carriage charge applies. Where the weight of the large order is 2k to 10kg the carriage charge is £9.99. Where the weight of the order is over 10kg the carriage charge is £14.99.
Republic of Ireland: For orders weighing less than 2kg standard carriage charge applies. Where the weight of the order is 2kg and above the carriage charge is £14.99.
Other EU countries:
Orders are despatched promptly by post or parcel carrier, but please allow 1-3 days for delivery.
Small items are sent by Royal mail and larger items by courier. When ordering very large items (Marked) please provide your phone number so that the courier can contact you to make delivery arrangements.
Please note that when several items are ordered theymay not be delivered at the same time, e.g. seeds will be sent from our warehouse, whereas plants are normally sent directly from the nurseries.
We are able to despatch packet other EU Countries outside the UK, Channel Islands or Southern Ireland.
Payment will be taken at the time the order is placed. We accept payment for online orders by Visa (including Visa Electron), Mastercard, Maestro, Delta and Paypal. Cards are debited when the order is first processed, in order to avoid issues where credit & debit cards may expire before the date of delivery, and to keep administration costs to a minimum. Should any item become unavailable we will issue a full refund.
Product Images are as a visual guide and representation only, please refer to the full product description for further details. if you would like to use any of our images for your own use you must gain permission to do so.
In the event of any query, or claim for goods lost or damaged in transit, please quote the Account Number or your full address. Contact our Customer Services Department.
It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving the dispute and keep you advised about progress.
Right to Cancel
Orders for perishable and personalised goods may be cancelled up to the point of delivery but not once delivery has been made.
Orders for non-perishable and non-personalised goods may be cancelled from the time the order is placed up to 14 calendar days after receipt of the goods. To exercise the right to cancel please make a clear statement by email, fax or posted letter, including your full name, address and contact number. Alternatively, please complete and submit our Cancellation Form. This form is available on request from our customer service team, or can be completed online here.
Effects of Cancellation
If you cancel your order for non-perishable or non-personalised goods after they have been delivered then please return them to us, at your own cost, within 14 days of cancellation. Please retain proof of postage. If the item is very large then we can arrange collection for you and will charge you for this at cost. We will reimburse you with all payments received, including the cost of delivery. We may make a deduction from the reimbursement for loss of value of any goods supplied if the loss is as a result of unnecessary handling by you. Please return the items in their original packaging.
The reimbursement will be made without undue delay and not later than:
a) 14 days after the day we received back from you any returned goods
b) (if earlier) 14 days after you provide evidence that you have returned the goods, or
c) If there were no goods supplied, 14 days after the day on which we were informed of your decision to cancel the order.